Therm EmporiumTHERM EMPORIUM
SHIPPING POLICY

Shipping Policy

LAST UPDATED · AUGUST 4, 2026

How orders ship

All boards ship by freight carrier, on pallets, from Radford, Virginia. There is no customer pickup.

Processing time

Orders placed by 12:00 PM EST are processed the same business day.

Freight cost

Freight is not included in the price of the boards. After you place an order we will send you a freight quote within 24 to 48 hours, and your order is held until you approve it. Freight is quoted on the size of the load and the distance to the delivery address.

No minimums

There is no minimum order and no pallet quantity. Order the number of boards the job needs.

Damage in transit

Inspect your shipment at delivery. Our Returns Policy sets out what to do if anything arrives damaged, including the time limit for reporting it.

Questions about a shipment: 305.772.0068.