Returns Policy

You may request a return within 14 days of the delivery date. Requests made after 14 days from delivery will not be accepted.

To be eligible for a return, the Goods must be:

• Unused and uninstalled;
• In their original, resalable condition — free of scratches, dents, cuts, marks, soiling, or any other damage; and
• Returned with any original packaging where applicable.

We reserve the right to refuse a return, or to reduce a refund, if the Goods are received in a condition that does not meet these requirements.

The following are not eligible for return:

• Goods that have been cut, trimmed, altered, or custom-sized to your specifications;
• Goods that have been used, installed, or damaged after delivery; and
• Goods returned without prior authorization (see below).

Before returning any Goods, you must contact us to request authorization. Email jonathan@cdp.builders with your order number and the item(s) you wish to return. We will provide return instructions and confirm the return address. Do not ship Goods back without first receiving authorization — unauthorized returns may be refused.

Unless the return is due to our error or Goods that arrived damaged or defective, you are responsible for the cost of return shipping or freight. Because these are heavy freight items, we recommend arranging appropriate transport and insuring the shipment. We are not responsible for Goods lost or damaged in transit back to us.

Because Goods ship by freight, please inspect your shipment at the time of delivery. If any Goods arrive damaged:

• Note the damage on the carrier's delivery receipt or freight bill before signing, if possible; and
• Contact us at jonathan@cdp.builders within 48 hours of delivery with your order number and photos of the damage.

We will work with you to arrange a replacement or refund for Goods confirmed to be damaged or defective on arrival.

Once we receive and inspect your returned Goods, we will notify you whether your refund is approved. Approved refunds will be issued to your original payment method. Please allow a reasonable period for the refund to be processed by your bank or card issuer. Original shipping and freight charges are non-refundable unless the return is due to our error.

If you have any questions about this Returns Policy, you can contact us:

• By email: jonathan@cdp.builders
• By mail: 609 West Rock Road, Radford, VA 24141, United States